Autodesk Health Dashboard Status

Autodesk Health Dashboard

All Systems Operational

Autodesk System Maintenance Operational

A360 Operational

A360 Mobile Operational

ACC Admin Console Operational

ACC Admin Console (Australia) Operational

ACC Admin Console (Europe) Operational

ACC AutoSpecs Operational

ACC Cost Management Operational

ACC Cost Management (Australia) Operational

ACC Cost Management (Europe) Operational

ACC Insight (Australia) Operational

ACC My Home Operational

ACC My Home (Australia) Operational

ACC My Home (Europe) Operational

ACC Reports Operational

ACC Reports (Australia) Operational

ACC Reports (Europe) Operational

ACC Specifications Operational

APS - Data Exchange Operational

APS - Data Management Operational

APS - Data Management (Australia) Operational

APS - Design Automation Operational

APS - Developer Portal Operational

APS - Manufacturing Data Model Operational

APS - Model Derivative Operational

APS - Webhooks Operational

AutoCAD Online Services Operational

AutoCAD Web Operational

Autodesk App Store Operational

Autodesk BIM Collaborate Operational

Autodesk BIM Collaborate (Australia) Operational

Autodesk BIM Collaborate (Europe) Operational

Autodesk Build Operational

Autodesk Build (Australia) Operational

Autodesk Build (Europe) Operational

Autodesk Business Systems Operational

Autodesk Construction Cloud Data Connector Operational

Autodesk Construction Cloud Data Connector (Australia) Operational

Autodesk Construction Cloud Data Connector (Europe) Operational

Autodesk Docs Operational

Autodesk Docs (Australia) Operational

Autodesk Docs (Europe) Operational

Autodesk Drive Operational

Autodesk Takeoff Operational

Autodesk Takeoff (Australia) Operational

Autodesk Takeoff (Europe) Operational

Autodesk Tandem™ Operational

AVA Operational

BIM 360 Account Administration Operational

BIM 360 Account Administration (Europe) Operational

BIM 360 Cost Management Operational

BIM 360 Cost Management (Europe) Operational

BIM 360 Design Collaboration Operational

BIM 360 Design Collaboration (Europe) Operational

BIM 360 Docs Operational

BIM 360 Docs (Europe) Operational

BIM 360 Field Operational

BIM 360 Field (Europe) Operational

BIM 360 Field Management Operational

BIM 360 Field Management (Europe) Operational

BIM 360 Glue Operational

BIM 360 Glue (Europe) Operational

BIM 360 Insight Operational

BIM 360 Insight (Europe) Operational

BIM 360 Model Coordination Operational

BIM 360 Model Coordination (Europe) Operational

BIM 360 Ops Operational

BIM 360 Plan Operational

BIM 360 Project Home Operational

BIM 360 Project Home (Europe) Operational

BIM 360 Project Management Operational

BIM 360 Project Management (Europe) Operational

BIM 360 Reports Operational

BIM 360 Reports (Europe) Operational

BIM 360 Team Mobile Operational

BuildingConnected Operational

CER v2 services Operational

CFD Cloud Service Operational

Character Generator Operational

Civil 3D Online Services Operational

Cloud Rendering Operational

Collaboration for AutoCAD Plant 3D Operational

Collaboration for AutoCAD Plant 3D (Australia) Operational

Collaboration for AutoCAD Plant 3D (Europe) Operational

Digital Workplace Operational

Dynamo Machine Learning Operational

Dynamo Package Manager Operational

Factory Design Warehouse Operational

FormIt Operational

Fusion Operational

Fusion HQ Operational

Fusion Manage Operational

Fusion Mobile Operational

Fusion Online Operational

Fusion Operations Operational

Fusion Team / BIM 360 Team Operational

Generative Design Operational

Informed Design for Inventor Operational

Informed Design for Revit Operational

Informed Design Web App Operational

InfraWorks Operational

Instructables Operational

Library.io Operational

Licensing & Entitlement Operational

Moldflow Cloud Service Operational

My Profile and Settings Operational

Plant Collaboration Services (based on BIM 360 Team) Operational

Pype AutoSpecs Operational

Pype Closeout Operational

Pype eBinder Operational

Pype SmartPlans Operational

ReCap Services Operational

Revit Cloud Model Upgrade Operational

Revit Cloud Worksharing / Cloud Models Operational

Revit Cloud Worksharing / Cloud Models (Australia) Operational

Revit Cloud Worksharing / Cloud Models (Europe) Operational

Tinkercad Operational

TradeTapp Operational

Upchain Operational

User Profile Operational

Vault Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Autodesk Business Systems Apr 21, 2024 20:30-20:45 PDT

Autodesk will be performing urgent system maintenance for Account Portal Quotes and Autodesk secure checkout on April 21, 2024 from 8:30 PM PDT until 8:45 PM PDT to enhance the customer experience. During this time Account Portal Quotes Review and Secure Checkout while buying the quoted product may be unavailable for use. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Apr 17, 2024 - 06:26 PDT

Scheduled Maintenance - ACC AutoSpecs Apr 27, 2024 21:00 - Apr 28, 2024 00:00 PDT

Update - Autodesk has rescheduled the maintenance for ACC AutoSpecs to April 27, 2024 from 9:00 PM PDT until April 28, 2024 12:00 AM PDT to improve platform resiliency. During this time ACC AutoSpecs will be unavailable. We apologize for any inconvenience caused during this time.
Apr 09, 2024 - 10:38 PDT

Scheduled - Autodesk has rescheduled the maintenance for ACC AutoSpecs to April 27, 2024 from 9:00 PM PDT until April 28, 2024 12:00 AM PDT to improve platform resiliency. During this time ACC AutoSpecs will be unavailable. We apologize for any inconvenience caused during this time.
Apr 27, 2024 - 21:00 PDT

Past Incidents

Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

ACS Forms

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 15, 11:34 PDT

Monitoring - We have implemented a solution to resolve the issue where customers were intermittently unable to create, view, and edit forms within Autodesk Build in the US region .Our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 15, 10:35 PDT

Identified - We have identified the cause of the issue where customers are intermittently unable to create, view, and edit forms within Autodesk Build and PlanGrid in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 15, 10:05 PDT

Investigating - We are investigating an issue where customers are unable to create, view and edit forms within Autodesk Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 15, 09:24 PDT

ACS Forms

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 15, 08:59 PDT

Investigating - We are investigating an issue with where customers are unable to view forms within Autodesk Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 15, 08:20 PDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Scheduled Maintenance - APS - Developer Portal

Completed - The scheduled maintenance has been completed.
Apr 13, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 00:00 PDT

Scheduled - Autodesk will perform scheduled maintenance for APS - Developer Portal on April 13, 2024 from 12:00 AM PDT until 12:30 AM PDT. During this time some parts of the developer portal will be unavailable and users will see an alternative landing page that will allow them to continue to log in and manage apps as well as access documentation. We apologize for any inconvenience caused during this time.
Apr 4, 09:08 PDT

Apr 12, 2024

Multiple Autodesk products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 12, 04:43 PDT

Monitoring - We have implemented a solution to resolve the issue where customers were unable to register or download trial versions of Autodesk products. and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 12, 04:25 PDT

Update - We are continuing to investigate an issue where customers are unable to register or download trial versions of Autodesk products. We will provide an update within 60 minutes, or sooner if we have more information to share.
Apr 12, 03:25 PDT

Investigating - We are investigating reports that customers are unable to register for trial versions of multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 12, 02:14 PDT

Apr 11, 2024

Autodesk Business Systems

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 11, 21:39 PDT

Investigating - We are investigating reports of customers experiencing an issue where customers are unable to login to their Autodesk products after renewing subscriptions. Moreover, Admins are unable to access user management tab in account portal. Issue is currently effecting the Australian region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 11, 21:12 PDT

ACC Admin Console

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 11, 14:03 PDT

Investigating - We are investigating an issue where customers are unable to view the Project List page on ACC Admin Console in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 11, 13:46 PDT

Autodesk Build | Autodesk Docs

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 11, 10:21 PDT

Investigating - We are investigating an issue where customers using the mobile app are unable to access projects for Autodesk Build and Autodesk Docs in the US region. Additionally, for customers using the web browser are unable to access the Forms module in Autodesk Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 11, 09:57 PDT

Apr 10, 2024

Pype Closeout

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 10, 15:52 PDT

Investigating - We are investigating reports where customers are unable to access the Pype Closeout application in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 10, 14:59 PDT

Autodesk Build

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 10, 15:15 PDT

Identified - We have identified the cause of the issue where customers are unable to view photos and GPS data in Autodesk Build in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 10, 14:51 PDT

Investigating - We are investigating reports of customers experiencing an issue where they are unable to view photos and GPS data in Autodesk Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 10, 13:50 PDT

Fusion Operations

Resolved - On April 10, 2024 at 10:05 AM PDT, Autodesk identified an issue where customers were unable to access Fusion Operations. Once the issue was resolved on April 10, 2024 at 10:18 AM PDT, Fusion Operations returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Apr 10, 11:03 PDT

APS - Data Management | BIM 360 Reports

Resolved - On April 10, 2024, at 11:45 PM PDT, Autodesk identified an issue preventing users from creating and managing files using APS - Data Management and BIM 360 Reports in the US region. Once the issue was resolved on April 10, 2024, at 12:00 AM PDT, APS - Data Management and BIM 360 Reports returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Apr 10, 00:00 PDT

Apr 9, 2024

No incidents reported.

Apr 8, 2024

Generative Design

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 8, 10:15 PDT

Investigating - We are investigating an issue where customer jobs are failing in Generative Design. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 8, 09:35 PDT

APS - Webhooks

Resolved - On April 08, 2024 at 08:55 AM PDT, Autodesk identified an issue where customers were facing delays in receiving event notifications through APS - Webhooks. Once the issue was resolved on April 08, 2024 at 09:15 AM PDT, APS - Webhooks returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Apr 8, 09:15 PDT

Apr 7, 2024

No incidents reported.

Apr 6, 2024

Scheduled Maintenance - Autodesk Business Systems

Completed - The scheduled maintenance has been completed.
Apr 6, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 10:00 PDT

Scheduled - Autodesk will be performing urgent system maintenance for Account User Management Systems on April 6, 2024, from 10:00 AM PDT until 10:30 AM PDT to optimize database performance. During this time, Account User Management Systems will be unavailable. We apologize for the short notice and any inconvenience caused during this time.
Apr 5, 12:40 PDT

Apr 5, 2024

BIM 360 Docs | Autodesk Docs | ACC Cost Management | Revit Cloud Worksharing / Cloud Models

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 5, 13:52 PDT

Identified - We have identified the cause of the issue where customers are experiencing slow performance with the Docs Review workflow feature, Cost Management workflows, and Revit Cloud Models Initiate Collaboration workflow while using BIM 360 Docs, Autodesk Docs or ACC Cost Management. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 5, 12:56 PDT

Update - We are continuing to investigate where customers are experiencing slow performance with Docs Review workflow feature and Cost Management workflows while using BIM 360 Docs, Autodesk Docs and ACC Cost Management. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 5, 12:07 PDT

Investigating - We are investigating an issue where customers are experiencing slow performance using BIM 360 Docs, Autodesk Docs and ACC Cost Management. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 5, 11:10 PDT

Apr 4, 2024

Autodesk Build | Autodesk Docs

Postmortem - Read details
Apr 10, 10:12 PDT

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 4, 13:41 PDT

Monitoring - We have implemented a solution to resolve the issue affecting customers using the ACC mobile app versions 7.26 or 7.26.1 within Autodesk Build and Autodesk Docs. Customers were unable to open projects with addresses beginning with the number "1" from their mobile devices. We have published ACC mobile app version 7.26.2 on both Google Play Store and Apple App Store to address this issue. Our team is currently monitoring the situation, and we will provide an update as soon as we have more information to share.
Apr 4, 12:57 PDT

Update - We are actively working to resolve an issue affecting customers using versions 7.26 or 7.26.1 of the ACC mobile app within Autodesk Build and Autodesk Docs. Customers are unable to open projects from their mobile device for addresses beginning with the number “1”.
For Android users: Android v7.26.2 has been published in Google Play Store to address this issue.
For iOS users: We are continuing to work on the hotfix release for iOS. As a workaround, Apple mobile users can access all projects via the ACC websites for the US region (https://acc.autodesk.com), European Union region (https://acc.autodesk.eu), and Australia region (https://acc.apac.autodesk.com). We will provide an update as soon as we have more information to share.
Apr 4, 11:49 PDT

Update - We are actively working to resolve an issue affecting customers using versions 7.26 or 7.26.1 of the ACC mobile app within Autodesk Build and Autodesk Docs. Customers are unable to open projects from their mobile device for addresses beginning with the number “1”.
For Android users: Android v7.26.2 has been published in Google Play Store to address this issue.
For iOS users: We are working on the hot fix release for iOS. As a workaround, Apple mobile users can access all projects via the ACC websites for the US region (https://acc.autodesk.com), European Union region (https://acc.autodesk.eu), and Australia region (https://acc.apac.autodesk.com). We will provide an update as soon as we have more information to share.
Apr 4, 10:42 PDT

Identified - We have identified the cause of the issue where customers using the ACC mobile app versions 7.26 or 7.26.1 within Autodesk Build and Autodesk Docs. Customers are unable to open projects from their mobile device for addresses beginning with the number “1”. As a workaround, customers can open all projects via the following ACC websites (US region: https://acc.autodesk.com, European Union region: https://acc.autodesk.eu, Australia region: https://acc.apac.autodesk.com). Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 4, 09:24 PDT

Investigating - We are investigating an issue with ACC mobile app within Autodesk Build and Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 4, 09:08 PDT

Activity Service

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Apr 4, 10:30 PDT

Monitoring - We have implemented a solution to resolve the issue where customers are intermittently unable to access Activity Service and we are continuing to monitor service recovery. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 4, 10:03 PDT

Update - We are continuing to investigate an intermittent service degradation caused by a third-party service provider that is affecting Activity Service. Customers are intermittently unable to access Activity Service. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 4, 09:49 PDT

Investigating - We are investigating a service degradation caused by a third-party service provider that is affecting Activity Service. Customers are intermittently unable to access Activity Service. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 4, 08:53 PDT

BIM 360 Team Mobile

Resolved - We have identified that this issue is not affecting BIM 360 Team Mobile. However, it is impacting the ACC Mobile app within Autodesk Build and Autodesk Docs. For updates on the ACC Mobile app issue, please visit: https://health.autodesk.com/incidents/w0mbnk14x14y. Thank you for your patience and apologies for any inconvenience caused.
Apr 4, 09:32 PDT

Update - We are continuing to work on resolving this issue where customers are unable to access projects via the ACC mobile app as quickly as possible. Customers are requested to hold off on upgrading the ACC mobile app to version 7.26.x or above. We will provide an update as soon as we have more information to share.
Apr 4, 08:09 PDT

Update - We are continuing to work on resolving this issue where customers are unable to access projects via the ACC mobile app as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 4, 07:35 PDT

Identified - We have identified the cause of the issue where customers are unable to access projects via the ACC mobile app. As a workaround, customers are advised to Uninstall and reinstall the app. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Apr 4, 06:39 PDT

Investigating - We are investigating an issue where customers are unable to access projects via the ACC mobile app. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Apr 4, 05:33 PDT

BIM 360 Design Collaboration (Europe) | Collaboration for AutoCAD Plant 3D (Europe) | Revit Cloud Worksharing / Cloud Models (Europe)

Resolved - On April 04, 2024 at 03:30 AM PDT, Autodesk identified an issue where customers were experiencing slowness while using BIM 360 Design Collaboration, Collaboration for AutoCAD Plant 3D, and Revit Cloud Worksharing / Cloud Models in the European Union region. Once the issue was resolved on April 4, 2024 at 04:40 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Apr 4, 04:40 PDT